Shipping & Returns Information
All parcels are sent out using a tracked mail service. Your tracking number will be emailed to you within 24 hours of your order being sent out.
Our delivery partners will work their best to ensure a speedy delivery. However, some delays may occur which are outside our control.
UK
Orders in the UK are sent from our depot in England.
Shipping options:
Royal Mail 48 hour tracked
Expected delivery time: 1 - 2 working days
Royal Mail Special Delivery
Expected delivery time: 1 working day
DHL
Expected delivery time: 1 - 2 working days
Orders made before 1pm GMT will be sent out the same day. Orders made after 1pm GMT will be sent out the next day.
Mainland Europe
Orders in the UK are sent from our depot in England.
Shipping options:
Royal Mail International Airmail
Expected delivery time: 3 - 6 working days
DHL Express
Expected delivery time: 2 - 4 working days
Any orders before 1pm GMT (UK Time) are sent the same day. Any orders made after 1pm GMT are sent out the next working day.
USA/CANADA
Orders in the USA (including Hawaii, Alaska and Puerto Rico) and Canada are sent from our depots in Tennessee and Salt Lake City.
Shipping options:
USPS Priority - Tracked
Expected delivery time: 2 - 4 working days
Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority
Expected delvery time: 5 - 10 working days
USPS International
Expected delivery time to Canada: 5 - 10 working days
Orders made before 2pm EST will be sent out the same day. Orders made after 2pm EST will be sent out the next day.
Australia and the rest of the world
Orders going outside of the USA, UK and Europe will be sent from our depot in England, United Kingdom.
Shipping options:
Royal Mail International Airmail
Expected delivery time: 5 - 15 working days
Please note: South American orders can take up to 30 days due to local customs and delivery services.
DHL Express
Expected delivery time: 2 - 6 working days
DHL may not be available for certain smaller countries.
Please note: International orders can be delayed or held up in customs. Allow extra time for your order to arrive and check your tracking number before contacting us.
We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send it to you. If you're still unsure you can contact our customer support.
Countries we do not ship to
Due to customs restrictions or for other reasons, we do not ship to the following countries:
Afghanistan, Algeria, Argentina, Belize, Bermuda, Bolivia, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, French Polynesia, Guatemala, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kuwait, Libya, Mexico, Montenegro, North Korea, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Réunion, Russia, South Africa, Sri Lanka, Sudan, Syria, Taiwan, Province of China, Thailand, Turkey, Uganda, U.S. Outlying Islands, Venezuela, Vietnam.
Returns
We do think that you’ll achieve great results using our products. However, if you’ve decided it’s not for you and you’d like to return something, here is what you can return.
Have you received your order within the last 30 days for USA/Canada or within 14 days for UK & the rest of the world, are your products unused, unopened, still sealed and the product packaging undamaged?
If yes, then please email our customer support team at [email protected] and include:
- Full Name
- Order Number
- Name of product
- Reason for return
Our Customer Support team will then be in touch with the correct return address for your products.
Please remember to include the same details in with your returns.